Setting up a direct debit

Fleets can create a new mandate via a button on the billing page of the fleet portal. This button will say “Setup direct debit" if no active mandate exists. The button will open Stripe's online checkout form, the customer will need to fill this out with their details to set up a direct debit mandate.

  1. Click theSetup direct debit button. This will open Stripe's online mandate form for the customer to complete.
  2. Fill out the mandate form to successfully checkout and set up direct debit - this flow will vary depending on wether its Bacs or SEPA 
  3. For both Bacs and SEPA, the customer will be redirected back to the Fleet Portal Page once they have successfully submitted their details to set up direct debit. ‘Details submitted successfully’ message will be displayed. It will take a few days until the mandate becomes active.

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